Project fails? Stay calm – you’ve got options.
If a project doesn’t start as planned or drops out, you stay in control: get your capital refunded, park it or reinvest. Clearly defined, transparently documented.
Three paths – all fair
You decide what fits you best. No hidden catches.
Refund
Straightforward payout to your reference account after ID check. Fees are project-specific and shown transparently in the process.
Park your capital
Park the amount as investment credit and get first access to new projects. No opportunity cost during onboarding.
Reinvest with priority
Switch directly into an alternative project – incl. a priority slot and full history in the log.
From failure notice to refund
Just a few steps – fully managed in your dashboard.
The project status is updated, reasons and documents are visible.
Refund, park or reinvest – with clear information on fees and timelines.
Short check (IBAN / AML) to ensure secure payout or rebooking.
SEPA transfer to your reference account or credit as investment balance. Status can be tracked live.
- ✅ Transparency: Time stamps, processing status, responsibilities – all in the log.
- ✅ Fairness: No EU deposit guarantee scheme (standard for crowdfunding). Risks and conditions are clearly visible.
- ✅ Support: Team available via email/chat – including ticket number in the process.
What you should know in advance
Short. Clear. Without that small-print feeling.
- 🧾 Eligibility: Applies if a project fails or does not materialise before funding completion or project start.
- 💶 Payout: SEPA transfer to your verified reference account. Processing times are shown in bank business days.
- 🧩 Reinvest: Switch only into approved alternatives; amount and history remain traceable.
- 🔍 Evidence: KYC/AML and IBAN match are required for refunds.
- 🏷️ Costs & timelines: Project-specific (e.g. payment provider fees). Shown transparently before you confirm.
- 🧾 Taxes: Credits/refunds are shown in your documents (no tax advice).
Frequently asked questions on project failure protection
If you’re in a hurry: here are the key answers at a glance.
When is a project considered “failed”?
When it does not materialise before funding completion or project start, or has to be withdrawn for regulatory reasons. The status and explanation will appear in your dashboard.
How fast will I get my money back?
After choosing “refund” and completing the ID check, we initiate a SEPA transfer to your reference account. The duration depends on bank business days and the payment provider – you’ll see the estimated time during the process.
Does it cost me anything?
Any fees (e.g. payment provider) are project-specific and are shown clearly before you confirm. No hidden costs.
Can I refund part of the amount and park the rest?
Yes, partial refunds are possible. Everything is time-stamped and documented – including future reinvests.
Is there a deposit guarantee scheme?
No. As is typical for crowdfunding, the EU deposit guarantee scheme does not apply. We communicate risks and protection mechanisms transparently.
How will I hear about alternatives?
You will receive information in your dashboard and via email/push (if activated). With parked credit you get a priority slot for suitable alternatives.
Security + flexibility = investing with peace of mind.
Check your options directly in the dashboard – transparent, fast, fair.
Notice: No investment advice. Investments in capital markets involve risks. Conditions are project-specific and shown transparently before you confirm.
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